OLIVIA THORNTON

  • Projects
  • Recommendations

Human words,
maximum impact.

Content Designer // UX Writer // Content Strategist

Seamless product experiences start with a content-first approach.

I make digital products feel more human through thoughtful, scalable content design.

Since 2015, I’ve led content design and strategy, UX writing, and information architecture across complex, cross-functional environments.

I’ve built style guides from the ground up, managed and mentored content teams, and collaborated with product, design, research, and engineering.

I also partner with marketing, support, legal, compliance, and data teams to ensure content aligns with strategic priorities and enhances the user journey.

Skillset

UX writing · Content strategy · Cross-functional collaboration · UX research · Information Architecture · Style guides and content design systems · Voice and tone · Systems thinking · Process and governance · Scaling · Workshop facilitation · Localization and translation · Team leadership

Clients

Hiive · CVS Health · Aetna · CMHA BC · Briteweb · BCLIQUOR · Ceridian · BC Hydro · Gulf & Fraser · Alata · FMNR · Versett · Breast Cancer Now · Asthma & Lung UK · Royal Parks London · Kingston University · FIND · TPX Impact · NHS App · Kainos · Sky · EMIS Health

View project portfolio

You’ll find the password on my CV.

    • OLIVIA THORNTON
    • Sign up
    • Log in
    • Report this content
    • Manage subscriptions