I make digital products feel more human through thoughtful, scalable content design.
Since 2015, I’ve led content design and strategy, UX writing, and information architecture across complex, cross-functional environments.
I’ve built style guides from the ground up, managed and mentored content teams, and collaborated with product, design, research, and engineering.
I also partner with marketing, support, legal, compliance, and data teams to ensure content aligns with strategic priorities and enhances the user journey.
UX writing · Content strategy · Cross-functional collaboration · UX research · Information Architecture · Style guides and content design systems · Voice and tone · Systems thinking · Process and governance · Scaling · Workshop facilitation · Localization and translation · Team leadership
Hiive · CVS Health · Aetna · CMHA BC · Briteweb · BCLIQUOR · Ceridian · BC Hydro · Gulf & Fraser · Alata · FMNR · Versett · Breast Cancer Now · Asthma & Lung UK · Royal Parks London · Kingston University · FIND · TPX Impact · NHS App · Kainos · Sky · EMIS Health
You’ll find the password on my CV.